Recent Posts

Seasonal Storms - Are You Prepared?

10/5/2020 (Permalink)

Here in the Panhandle of WV, we are no strangers to the seasonal storms that affect our area.  Whether it be hurricanes, flooding, snowstorms, or freezes it is important to be prepared for whatever may come.  Part of being prepared is knowing what to do when the storm has passed.  If you find yourself being affected by a storm event in the area, call SERVPRO of Panhandle immediately.  Time is of the essence in these types of situations, so it is important to act as quickly as possible so we can start making your storm damage, "Like it never even happened."

How You Can Start Preparing Now:

Know Our Area's Risk

Heavy rainfall, high winds, flooding, snowstorms and freezes are weather related things our area needs to be aware and cautious of.  

Stock Up on The Necessities

It is not uncommon for these larger storms to lead to power outages.  Make sure you are stocked up on water, food, batteries for flashlights, and anything else you may need to feel more comfortable during a power outage.  Keeping your cellphones fully charged as the storm nears is also smart; being able to contact family, friends, and first responders is always important!

Stay Informed

Keep an eye on our local news and weather alerts, for information regarding the storm.  Staying alert for flash flood warnings and strong wind advisories can help keep you and your family safe throughout the storm.

Have a Backup Plan

If your home is in an area prone to flash flooding, have a backup plan!  Call relatives and friends and make a plan to visit a home in a safer location during the storm!

For more information on emergency preparedness, visit ready.gov

You can also check SERVPROprep.com for more ways to keep your home safe

If you find your home has been affected by damage as a result of the storm, call SERVPRO of Panhandle at 304-263-0640, and we will make it, "Like it never even happened."

Sewage Backup is Not Necessarily a “Do it Yourself” Job.

9/30/2020 (Permalink)

Sewage Backup When you experience sewage backup, trust SERVPRO of Panhandle to aid in your cleanup process safely and properly.

Experiencing sewage backup is never a pleasant event. Did you know that harmful contaminants can pose serious health risks if not addressed quickly and properly?  Not only does this mess cause problems with your home, but it can cause problems with yours and your family’s health as well. It’s not an easy fix or an easy clean up when trying to handle the situation on your own.

If you’ve recently had sewage backup in your home or are looking for ways to prevent a sewage backup from happening and aren’t sure what to do, then continue reading. The following is a guide on everything you need to know about how to prevent, clean, and handle a sewage backup in your home. 

WHAT TO DO IMMEDIATELY FOLLOWING A SEWAGE BACKUP

There are important measures that should be taken in order to prevent the problem from spreading. The first couple of things that you should do immediately after realizing your home has had a sewage backup are as follows:

  1. Be sure to remove any children, pets, and seniors from the home. Do not allow them back into the area until the damage is completely fixed and safe.
  2. Keep yourself safe by putting on any protective clothing such as rubber boots, rubber gloves, eye protection, a face mask, and more. 
  3. If the distribution panel is above water, switch off the electricity by using a dry wooden stick and rubber gloves. 
  4. Turn off the water in your home, and do not use any water for bathing, drinking, washing hands or dishes, and others. This water may be contaminated.
  5. You may need to contact your utility companies and have them shut off the supply to your home if you cannot safely turn them off yourself.
  6. Open your home’s doors and windows to allow proper air ventilation. You won’t want to use your home’s AC as this will spread contaminated air throughout your home.
  7. Remove any items from the area that are dry and not contaminated.
  8. You can add small amounts of chlorine bleach into the standing water to slightly disinfect.
  9. Contact your insurance company and notify them of the backup. You’ll want to take pictures of any damage that the sewage backup caused. This will come in handy as proof when filing your claim.
  10. Never attempt to unclog the drains. You will need to clean up the sewage spill before taking any further action.  

THINGS TO REMEMBER

There are key things to remember when handling sewage spill in your home. Remembering these key tips will help keep your home and family safe, prevent further damage, and ensure that your insurance company has all the documents that they need.

  1. Along with providing your pictures, the insurance company will also want you to provide receipts of any work that had to be done due to the backup, of any materials bought to aid in the cleanup and fixing your home, and of any replaced items that were damaged. 
  2. Keep the infected area shut off from the rest of the home as best as you can. This includes shutting all doors that attach to the infected area. By keeping the doors shut, there is a less likely chance of contaminated air spreading into the other rooms.
  3. Do not use harsh chemicals in your pipes to try to fix the problem. This can cause great damage to your pipes and instead, you’ll want to hire a professional plumber. Professional plumbers know how to properly clean out the pipes. 

HOW TO START CLEANING AND SANITIZING 

Before beginning to clean up the area without a professional, be sure to wear the proper protective gear. You’ll also want to consider the risks of beginning the cleanup on your own. It’s always best to call in the professionals to ensure that the job is done correctly. 

Here are some ways you can begin cleaning up the mess:

  1. Use natural draining or a pump to remove any of the backed-up water and sewage. You’ll need to contact the authorities to ask where to properly drain the sewage into.
  2. Remove and clean any dirt, or debris from the surfaces that the sewage came into contact with.
  3. Properly wash any walls, floors, and other surfaces that the sewage water may have touched. Use a low-suds detergent and clean hot water. 
  4. Rinse these surfaces with warm water after cleaning.
  5. Sanitize all surfaces with a sanitizing solution. And be sure not to contaminate other rooms by walking into them with dirty shoes.
  6. Open any windows and doors leading outside to air out the room.

HOW TO PREVENT A SEWAGE BACKUP

If you’ve experienced a sewage backup in your home, then you understand the importance of taking all appropriate measures to prevent it from happening again. If you’ve never experienced a sewage backup in your home, trust us when we say that you’ll be happy you took the time to read through the steps on preventing it.

Here are some steps you can take to prevent a sewage backup:

  1. Have a regular inspection done on all pipes and valves in your home and on your property. Make sure they’re in good condition and receive any needed repairs.
  2. Don’t place large amounts of chemical products down into the sewage system.
  3. Don’t flush anything other than toilet paper down the toilets.
  4. Don’t allow grease to go down the kitchen drain as it may harden in the pipes.
  5. Avoid planting trees near the pipes as their roots may cause the pipes to break.

WHEN TO CALL IN THE PROFESSIONALS 

When dealing with a sewage backup, it’s always best to call in the professionals. These are just some steps that you can take to ensure everyone’s safety and to begin the cleaning process, but we highly recommend that you leave it to the professionals to come in and get the job done correctly and safely.

SERVPRO of Panhandle professionals have the training, protective gear, and specialized equipment necessary to safely clean these messes. Our highly trained team of technicians are ready to respond immediately to flooding from things like heavy rain or a broken pipe or when water damage is caused by an appliance failure or overflowed toilet at your property. Our teams have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as quickly as possible. Our technicians will monitor and document the drying process to ensure your property is restored back to normal providing you peace of mind. 

Your Home is Your Castle, So Why Not Trust in the Professionals?

8/31/2020 (Permalink)

Your home is your castle, so why not trust the professionals to do the professional's job? 

Here are just a few reasons to trust the professionals at SERVPRO of Panhandle:

COMPANY CULTURE

At SERVPRO of Panhandle we believe in treating every home or business we step foot into as if it were our own.  One of our company goals is to treat everyone and everything as you would if it was our family going through this loss.  It doesn’t matter if it’s a small stain on the carpet or three feet of raw sewage in a basement, we will treat your loss with the utmost respect and professionalism.

COMMUNICATION IS KEY

At SERVPRO of Panhandle we know that communication is key. When you experience a loss in your home, you have many questions.   It is our goal to have someone available to answer your questions.  We want you to know that as our customer, we work for you, not the other way around. 

You and your insurance company will be informed every step of the way.  We always work on an approval only basis, which means that we will only do the work that you as the homeowner and/or your insurance company has approved.  We want to make sure this process is as smooth and painless as possible. 

HIGHLY TRAINED SPECIALISTS

Since first opening the doors, training has been the backbone of SERVPRO success nationwide.  We are an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm.  The IICRC is a certification and Standards Developing Organization (SDO) non-profit organization for the inspection, cleaning and restoration industries and is what most insurance companies base their standards.  Unlike most companies, ALL our employees are trained to these standards.  

FASTER TO ANY DISASTER

A fast response is crucial!  An immediate response helps to minimize the damage, the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. Our technicians arrive quickly and start the extraction right away.  The faster we can extract and stabilize, the fewer things become damaged.

 Need Emergency Service? Call SERVPRO of Panhandle 24/7 – 304-263-0640

Flooding and Water Emergencies - Not Just an 8 AM - 5 PM Service

8/31/2020 (Permalink)

Have you ever noticed that the low battery indicator alarm in your smoke detectors always seem to alert you in the middle of the night??

Well, just like your smoke detector, flooding and water emergencies don’t always wait for regular business hours to occur.  Luckily, SERVPRO of Panhandle provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster to Any Size Disaster

Flooding and water damage can be very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Panhandle arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Panhandle

SERVPRO of Panhandle specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Need Emergency Service? Call Us 24/7 – 304-263-0640

Fire Safety Tips During Grilling Season

8/18/2020 (Permalink)

Ahhhh summer...a time when friends and family get together to enjoy the beautiful weather to eat and especially during the hot summer months…cook outdoors! And, who doesn’t love a good BBQ?  70% of US households own a grill and odds are will fire it up at least once a week during the summer.  Be that as it may, it is also when fire can become an issue for your home and property.  According to the U.S. Fire Administration, roughly 5,700 grill fires take place on residential property every year amounting to an annual average of $37 million in damages.

As you fire up your grill or smoker of choice, here are some basic tips:

  • When grilling, it is important to do so in a safe environment. Have a space outdoors where you can set up a grill safely and on level ground with a three-foot space between any structures nearby that could catch fire.
    • If you live in a condominium or an apartment, check with your landlord/property manager to find out if grilling on your balcony area is acceptable before you do it!
  • When lighting/igniting your grill, always open the lid prior to turning on the propane. Backdrafts can occur if you leave the lid closed while lighting.
  • Be sure to wear short sleeve clothing when grilling to stay safe from the grill flames.
  • NEVER leave the grill unattended!
  • Be sure you have a fire extinguisher nearby to put out any fires that may occur.
  • Clean your grill after each use to prevent grease fires.
  • Dispose of used coals in a metal can with lid after they have cooled.

We at SERVPRO of Panhandle hope you stay safe and enjoy cooking outdoors safely!

Storm Damage – Recommended Steps to Take

7/10/2020 (Permalink)

Steps to Take Immediately After a Storm When You Experience Damage

Heavy/isolated storms may cause damage to your home and/or business causing some safety and health hazards to you or your loved ones.  Here are some strategies that can help you to deal with the damage immediately after the storm.

Heavy wind and rain can create physical hazards such as collapsed roofs, window damage, rain soaked walls or standing water in the basement of your business or home.

Once the storm passes when it is safe to do so, conduct a physical walk through of your building, home and/or property. 

Things to check:

  • Do you smell any gas? If so, shut off the main gas line.
  • Are there any downed power lines near your property? If so, stay away from the line and shut off your main breaker switch.  Contact your local electrical company. 
  • Check for any signs of leaking from the roof or windows. Check your basement (if you have one) to see if you experienced any leaking/flooding.  Any type of moisture can soak into furniture, carpeting, and building materials and can make the perfect environment for mold growth that can cause health issues.
  • Check your property for any broken glass, exposed nails, and other sharp objects that may have been scattered due to the storm.

In the unfortunate event your home or business suffers storm damage contact your insurance agent to notify them so they can start your claim.  Next, contact a reputable company like, SERVPRO® of Panhandle who will work seamlessly with your insurance company to help alleviate any hassles, which means less worry for you. Our employees work with insurance adjusters every day and help to ensure things are going according to plan and the job is properly documented. Being in business for over 19 years, whatever property and casualty insurance you or your company uses, odds are we have worked with them in the past.  If you need the job done right with less hassle for you, please do not hesitate to call SERVPRO® of Panhandle 304-263-0640.

When a storm-related disaster strikes, it may seem overwhelming, but we hope these steps can help you to begin the process of restoring your home, your business and/or your life back to normal.

Phase 3 Reopening - SERVPRO of Panhandle is Here to Help

7/2/2020 (Permalink)

Always Open for Business Phase 3 Reopening - SERVPRO of Panhandle is Here to Help!

As the state of West Virginia begins entering into Phase 3 reopening, SERVPRO of Panhandle continues to receive calls from businesses and community leaders to perform the necessary bio-remediation services to clean, disinfect, and sanitize their properties. We have helped many offices, homes and facilities, but that does not mean we are not here for our local area business owners and residential customers for our core services!

We are always here for you when your local business, residence or commercial space experiences a water or fire loss, mold, or damage from a storm event.

SERVPRO of Panhandle, will continue to answer your phone calls so that we can provide estimates for remediation and/or help with any restoration services you might need. (Restoration is defined as "essential" so our services are necessary to maintain the safety, sanitation, and operation for the people in West Virginia). 

Per our mission, we will be “Here to Help” when you need us most and provide a service that keeps your business functioning.

We will continue to monitor this ever-changing situation with the goal of keeping you, your families and your business, staff, and customers comfortable during these uncertain times.

Whether you need deep cleaning services, water, fire or mold remediation, we are here to service you 24/7.

If you or your family has any additional questions about our services or protocol, please do not hesitate to call our office: (304) 263-0640.

Water Damage Tips

11/14/2019 (Permalink)

Ceiling with hole Ceiling cave in from water weight.

Water damage is a big problem that can destroy not only your home and finances, but also the sentimental items that you can’t put a price tag on. For that reason it’s a good idea to know the causes of water damage. But if you cannot avoid it then here are some tips on what to do if you have been victimized by it.

The first concern should be the safety of you and whoever else is in the affected home or area. Some of the most common causes of injury after water damage to a structure are slip hazards, and electrical shock due to careless mistakes that could have been avoided. On this note, don’t just go about business as usual, avoid kitchen appliances, and avoid tampering with major electrical devices that are connected to the building until authorities have deemed that it is safe to do so. This includes ceiling fans, lights, and televisions.

The next concern should be to begin the cleanup process. Depending on the severity of your damage you may need to contact the local authorities, and insurance provider, but eventually they will most likely get a SERVPRO® crew out to your location to fix it up.

Learn more about water damage, or any of the other services that we offer at SERVPRO®. If you find yourself dealing with a disaster, and need emergency repair, contact SERVPRO® of Panhandle today!  (304) 263-0640

Putting the Pieces Back Together

11/10/2019 (Permalink)

When I tell people I work for SERVPRO they often say “what’s that?” Once I start explaining the light goes on and they tell me they’ve seen the green vans, trucks etc. That tells me they haven’t needed our services in their home or business yet. What about the ones that have needed our services? You can read for yourself what they have to say here: https://www.SERVPROpanhandle.com/testimonials

Among the people that haven’t needed our services yet there is often the misconception of what we can do for them. Today I’d like to shed some light on the building and reconstruction side of our business. Yes, we take away the damaged and/or affected materials but we are capable of much more than that.

Here at SERVPRO we have specialists trained in Fire Damage, Water Damage, Mold Remediation and more but we don’t have to leave you there. Why find yourself someone else to come in and reconstruct your home or business? We are there, we are already familiar with your area of concern, and we know what happened. No need to keep explaining and searching for someone properly licensed and insured to schedule and do the work. You already found us. We are licensed and insured and ready to begin your reconstruction.

Chances are you’ve already experienced enough stress, let us take care of this for you. Still uncertain of what I’m talking about and thinking we can’t possible help your unique situation? Please check out our Building and Reconstruction Services at the link below. https://www.SERVPROpanhandle.com/building-services

I think you will be surprised at all we can do for you. There is a reason we say we can make it “Like it never even happened.” We have trained professionals using the right tools to get the job done, commercial or residential. Please call if you have any questions about our services or want to make an appointment.

SERVPRO of Panhandle (304) 263-0640.

What is Black Mold

11/7/2019 (Permalink)

Mold on wall and ceiling Black mold on sheetrock

Black mold, or stachybotrys chartarum, is a type of living organism that can cause health problems to you and your family. In this article we’re going to take a quick look at how black mold works and what you can do to prevent it from growing in your home.

How Does Black Mold Work?

Black mold grows in an environment that is high in moisture and low in nitrogen, which makes up 78% of the air we breathe. Therefore, we can deduce that if there is not much air movement, but enough water content in a particular environment, mold can grow there. There are plenty of materials in your home that black mold can feed off, drywall, and carpet being among the most common.

How Can We Prevent Mold Growth?

Mold actually grows in abundance in our world, so we cannot get rid of it entirely. However, that doesn’t mean we should accept black mold in our homes. If you have had water damage in your home or business, you should be on the lookout for mold. Preventative measures include making sure that you dry the area thoroughly. Remember to have your carpet properly dried because if the water has been trapped underneath your floor or carpet you will likely have mold growth.

SERVPRO® of Panhandle is a leader in mold remediation.  If you have mold and need help call us today, we're always here to help!  304-263-0640